Can I cancel anytime?
Last updated August 24, 2023
Our monthly subscriptions can be cancelled anytime! You can cancel your subscription yourself on your Subscriptions page (full instructions below).
If you're on usage based pricing, no need to cancel. You won't be charged again unless you decide to purchase more words in future. If you need your account fully deleted, please contact email@example.com .
For annual plans, please note you can't cancel before the year is up and receive a pro-rated credit for any unused months on your subscription. These are one-year commitments and we can set your subscription to change at the end of this 12 month period. Please contact firstname.lastname@example.org for help.
Want to pause instead and come back later?
If you're currently on a subscription plan, head to your Subscriptions page and select "Cancel". This will move you to our usage based pricing model that has no recurring fees and you can simply purchase more words whenever you're ready.
You can continue to work through any words you currently have. Contact email@example.com if you need help making this change!
If you're already on usage based pricing, no need to do anything. You won't be charged until you purchase another block of words.
No problem! Head to your Subscriptions page and select "Cancel" and you'll be moved off of your subscription plan and receive no further recurring charges.
Please note that you have 1 year from your cancellation date to use any remaining words in your quota unless you're on our free trial, in which case, you will lose access to your words immediately.
In Progress content will be completed, and you'll have access to all Completed pieces even after your subscription ends (unless cancelling a free trial).