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I'm a new customer
I'm a new customer
Did you just sign up for Draft? Here's your step-by-step guide to get started and be successful.
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16 articles in this collection
Written by
Sarah,
Adiba Tahseen,
Kira Anderson
and 1 other
Start here
Meet with a Draft onboarding specialist
Welcome aboard! We highly suggest you meet with our Customer Experience team to make sure you get off to a great start.
Written by
Sarah
Updated over a week ago
What to expect from Draft content
The types of content you can request, how to ensure quality, specialization of our writers, and more.
Written by
Sarah
Updated over a week ago
How to create your brand profile
Before requesting content, create your brand profile to help writers understand your business and save time on your briefs.
Written by
Sarah
Updated over a week ago
How to generate article ideas & save them to your planner
Enter keywords or phrases to generate and save article ideas to your planner to get ahead on your content creation.
Written by
Sarah
Updated over a week ago
Requesting your first article
How to write a great brief & submit it on Draft
Here's how to request content on the platform and tips for briefs. The better the brief, the better the article. We don't make the rules.
Written by
Sarah
Updated over a week ago
What are the turnaround times?
On average, it takes 5 business days to get a first draft of a 1,000 word article.
Written by
Sarah
Updated over a week ago
The dashboard stages and processes
Here are the stages each request goes through, the processes involved, and what you need to know.
Written by
Sarah
Updated over a week ago
How do I pay for briefs?
Purchase blocks of words or pay per request in the briefs tool.
Written by
Caroline McMullen
Updated over a week ago
Examples of good content briefs
Here's an example brief you can reference if you're wondering how to approach creating one.
Written by
Sarah
Updated over a week ago
How do I message my writer?
Here's how to communicate directly with your writer on Draft.
Written by
Sarah
Updated over a week ago
Receiving your first article
How do I request a revision?
Looking to have some adjustments made? Learn how to request a revision.
Written by
Kira Anderson
Updated over a week ago
Why and how should I rate content?
Rating content helps us quality control and deliver you better content.
Written by
Sarah
Updated over a week ago
How do I request a rewrite?
Are you unhappy with your writer or feel like they weren't a fit? Here's how you can request a free rewrite.
Written by
Kira Anderson
Updated over a week ago
Preferred writers and why you need them
Having a preferred writer on your team, or multiple, allows you to consistently get the quality you are looking for.
Written by
Adiba Tahseen
Updated over a week ago
Looking ahead
First 30 Days Checklist
Make sure you've done everything on this list by the end of your first month to set yourself up for success!
Written by
Sarah
Updated over a week ago
How can I get help?
Search the Help Center for answers or reach out to our support team.
Written by
Sarah
Updated over a week ago