I'm a new customer

Did you just sign up for Draft? Here's your step-by-step guide to get started and be successful.

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16 articles in this collection
Written by Sarah, Adiba Tahseen, Kira Anderson and 1 other

Start here

Meet with a Draft onboarding specialist

Welcome aboard! We highly suggest you meet with our Customer Experience team to make sure you get off to a great start.

Written by Sarah
Updated over a week ago

What to expect from Draft content

The types of content you can request, how to ensure quality, specialization of our writers, and more.

Written by Sarah
Updated over a week ago

How to create your brand profile

Before requesting content, create your brand profile to help writers understand your business and save time on your briefs.

Written by Sarah
Updated over a week ago

How to generate article ideas & save them to your planner

Enter keywords or phrases to generate and save article ideas to your planner to get ahead on your content creation.

Written by Sarah
Updated over a week ago

Requesting your first article

How to write a great brief & submit it on Draft

Here's how to request content on the platform and tips for briefs. The better the brief, the better the article. We don't make the rules.

Written by Sarah
Updated over a week ago

What are the turnaround times?

On average, it takes 5 business days to get a first draft of a 1,000 word article.

Written by Sarah
Updated over a week ago

The dashboard stages and processes

Here are the stages each request goes through, the processes involved, and what you need to know.

Written by Sarah
Updated over a week ago

How do I pay for briefs?

Purchase blocks of words or pay per request in the briefs tool.

Written by Caroline McMullen
Updated over a week ago

Examples of good content briefs

Here's an example brief you can reference if you're wondering how to approach creating one.

Written by Sarah
Updated over a week ago

How do I message my writer?

Here's how to communicate directly with your writer on Draft.

Written by Sarah
Updated over a week ago

Receiving your first article

How do I request a revision?

Looking to have some adjustments made? Learn how to request a revision.

Written by Kira Anderson
Updated over a week ago

Why and how should I rate content?

Rating content helps us quality control and deliver you better content.

Written by Sarah
Updated over a week ago

How do I request a rewrite?

Are you unhappy with your writer or feel like they weren't a fit? Here's how you can request a free rewrite.

Written by Kira Anderson
Updated over a week ago

Preferred writers and why you need them

Having a preferred writer on your team, or multiple, allows you to consistently get the quality you are looking for.

Written by Adiba Tahseen
Updated over a week ago

Looking ahead

First 30 Days Checklist

Make sure you've done everything on this list by the end of your first month to set yourself up for success!

Written by Sarah
Updated over a week ago

How can I get help?

Search the Help Center for answers or reach out to our support team.

Written by Sarah
Updated over a week ago