Draft

John (he/him/his)

Answers to your most common questions and how to get the most out of using Draft.

I'm a customer

Here's how you can provide writers with your brand guidelines and other important context.

How do I create my brand profile?

How to add and manage team members on your account

How can I add team members to my Draft account?

Here's how the agency dashboard differs from the normal dashboard.

What is the Agency Dashboard?

Learn how to change or reset your password for your Draft account.

How can I change my Draft password?

Account set up & management

A short video on how to create and request your content.

How do I create and request content?

Learn everything there is to know about express delivery!

Express Delivery

We have a minimum of a 300 word requirement.

How long can my content request be?

Some easy steps to help improve the quality of your content.

How can I help improve the quality of my content?

Submitting multiple jobs at once? Most of the information is similar? Here's how to reuse your previous briefs:

How can I reuse a brief?

Draft writers will do preliminary research and can include images.

Do your writers do research? Can they include images?

On average a 1,000 word request will take 5 business days to be completed.

What's the turnaround time for a content request?

Requesting a content piece

What happens behind the scenes after a brief is submitted.

What is the workflow of a job?

On your Draft dashboard, clicking into your requested pieces will give you details on the status of the job.

Where do I check on the status of my request?

Job status

Here's how we control the Draft marketplace for quality.

How do you ensure quality content?

Use Draft's in-app messaging system to chat directly with your writers.

How can I contact my writer?

Yes! You can set preferred writers to work with the same writer again.

Can I work with the same writer again?

How we custom-match you to your perfect writer

How is a job routed to writers on Draft?

Working with writers

Once you an article is completed by our writers, you'd be able to download them easily from your Draft dashboard.

How to download your completed job?

When you rate an article you received, you influence who you will work with again.

How do I rate my content?

Are you unhappy with your writer or feel like they weren't a fit? Here's how you can request a free rewrite.

What if I'm unhappy with my content piece? Can I request a rewrite?

Work with your favorite Draft writers over and over again.

How can I add to my Preferred Writer team?

Receiving a completed job

Go to My Account > Purchase Words to buy another block of words anytime.

How do I purchase more words?

In your Accounts view you'll be able to view all invoices related to your account.

Where can I view invoices?

To update your credit card, head to the payment sources page in your Account view

I need to update my credit card

Do words expire?

Our monthly subscriptions are month to month, cancel anytime. Our usage based pricing does not need to be cancelled.