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Answers to your most common questions and how to get the most out of using Draft.
John (he/him/his) avatar
By John1 author26 articles

Account set up & management


How do I create my brand profile?
How can I add team members to my Draft account?
What is the Agency Dashboard?
How can I change my Draft password?

Requesting a content piece


How do I create and request content?
Express Delivery
How long can my content request be?
How can I help improve the quality of my content?
How can I reuse a brief?
Do your writers do research? Can they include images?
What's the turnaround time for a content request?

Job status


What is the workflow of a job?
Where do I check on the status of my request?

Working with writers


How do you ensure quality content?
How can I contact my writer?
Can I work with the same writer again?
How is a job routed to writers on Draft?

Receiving a completed job


How to download your completed job?
How do I rate my content?
What if I'm unhappy with my content piece? Can I request a rewrite?
How can I add to my Preferred Writer team?

Payments and billing


How do I purchase more words?
Where can I view invoices?
I need to update my credit card
Do words expire?
Can I cancel anytime?
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