I'm a customer

Answers to your most common questions and how to get the most out of using Draft.

25 articles in this collection
Written by Nelson, Sarah, and Kira Anderson

Account set up & management

How do I create my brand profile?

Here's how you can provide writers with your brand guidelines and other important context.

Written by Kira Anderson
Updated over a week ago

How can I add team members to my Draft account?

How to add and manage team members on your account

Written by Kira Anderson
Updated over a week ago

What is the Agency Dashboard?

Here's how the agency dashboard differs from the normal dashboard.

Written by Kira Anderson
Updated this week

How can I change my Draft password?

Learn how to change or reset your password for your Draft account.

Written by Kira Anderson
Updated over a week ago

Requesting a content piece

How do I create and request content?

A short video on how to create and request your content.

Written by Kira Anderson
Updated over a week ago

How long can my content request be?

We have a minimum of a 300 word requirement.

Written by Kira Anderson
Updated over a week ago

How can I help improve the quality of my content?

Some easy steps to help improve the quality of your content.

Written by Kira Anderson
Updated over a week ago

How can I reuse a brief?

Submitting multiple jobs at once? Most of the information is similar? Here's how to reuse your previous briefs:

Written by Kira Anderson
Updated over a week ago

Do your writers do research? Can they include images?

Draft writers will do preliminary research and can include images.

Written by Kira Anderson
Updated over a week ago

What's the turnaround time for a content request?

On average a 1,000 word request will take 5 business days to be completed.

Written by Sarah
Updated over a week ago

Job status

What is the workflow of a job?

What happens behind the scenes after a brief is submitted.

Written by Kira Anderson
Updated over a week ago

Where do I check on the status of my request?

On your Draft dashboard, clicking into your requested pieces will give you details on the status of the job.

Written by Kira Anderson
Updated over a week ago

Working with writers

How do you ensure quality content?

Here's how we control the Draft marketplace for quality.

Written by Kira Anderson
Updated over a week ago

How can I contact my writer?

Use Draft's in-app messaging system to chat directly with your writers.

Written by Kira Anderson
Updated over a week ago

Can I work with the same writer again?

Written by Kira Anderson
Updated over a week ago

How is a job routed to writers on Draft?

How we custom-match you to your perfect writer

Written by Kira Anderson
Updated over a week ago

Receiving a completed job

How to download your completed job?

Once you an article is completed by our writers, you'd be able to download them easily from your Draft dashboard.

Written by Kira Anderson
Updated over a week ago

How do I rate my content?

When you rate an article you received, you influence who you will work with again.

Written by Kira Anderson
Updated over a week ago

What if I'm unhappy with my content piece? Can I request a rewrite?

Are you unhappy with your writer or feel like they weren't a fit? Here's how you can request a free rewrite.

Written by Kira Anderson
Updated over a week ago

How can I add to my Preferred Writer team?

Work with your favorite Draft writers over and over again.

Written by Kira Anderson
Updated over a week ago

Payments and billing

How do I purchase more words?

Go to My Account > Purchase Words to buy another block of words anytime.

Written by Sarah
Updated over a week ago

Where can I view invoices?

In your Accounts view you'll be able to view all invoices related to your account.

Written by Nelson
Updated over a week ago

I need to update my credit card

To update your credit card, head to the payment sources page in your Account view

Written by Nelson
Updated over a week ago

Do words expire?

Your words expire 1 year after purchase.

Written by Kira Anderson
Updated over a week ago

Can I cancel anytime?

Our monthly subscriptions are month to month, cancel anytime. Our usage based pricing does not need to be cancelled.

Written by Sarah
Updated over a week ago